Support

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Support plays the most crucial role in making any system successful. You may have one of the best product of the industry but if you do not get the support when it needed the most, everything else is useless, same is the case with the cheapest product. So you must evaluate the support process of the Vendor whenever you are buying any software.

Customer Support

Implementation Support

There are different ways we provide the most effective and continues support to our Client during the time of Paywell / Katalyst Implementation so that users can easily reach out to us for any query and so all the deadlines can be meet as per the plan.

After Go Live Support (Most Important)

“After Go Live Support” is the most critical factor in running the system successfully. We have the most effective ticketing application for client to raise any query/issues to us.

Support Deck System (SDS)

SDS give you the flexibility to get the help any time from anywhere and have the resolution in quickest of the time.

Easily raise the query/issues from anywhere using Web Portal & Mobile App.
Dedicated Engineer to resolve your SDS ticket with Maximum 2 to 48 Hours SLA for any routine issues.
Attach screen shots and recording along with the issue descriptions.
get Ticket status notification along with the Engineer details
Track & Monitor your Pending Tickets status.
View the History of your tickets any time.